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Digital transformation

This Month

Ramsay Health CEO Natalie Davis says digitisation and AI are a big part of the hospital operator’s plans.

Ramsay Healthcare chief says the age of AI care is coming

The CEO of Australia’s biggest private hospital operator has flagged greater AI adoption as a way to help improve services.

March

David Walker, group chief technology officer at Westpac.

AI agents the new frontier in digital banking

The new wave of digitisation is overhauling digital banks, but experts warn that differentiation will be increasingly difficult to achieve.

Tesla chairwoman Robyn Denholm says Australia can become a safe technology development hub, as geopolitical tensions rise.

Denholm charts a path through the US-China AI wars

The Tesla chairwoman sees opportunities for Australia to be a neutral and safe place amid a tech arms race.

February

Bankers will soon be using AI “agents” to help them service customers.

Westpac works with Accenture to deploy AI agents

The bank has already used agentic AI to assist its engineers move code to new cloud-based systems. Triaging mortgage applications could follow.

A staggering 1.2 million Australian school children don’t have a computer at home.

Why Deloitte is giving away 2000 laptops

A staggering one in five students do not have access to a computer at home, but social enterprise WorkVentures hopes to change that.

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November 2024

Anthony Miller (left) will succeed Peter King as Westpac CEO in December.

Incoming Westpac boss Anthony Miller takes on bank’s tech rescue

A $3 billion-plus technology project known as Unite will become a key plank of the new Westpac boss’ agenda when he takes the reins next month.

October 2024

Lauren Mills (left) and Lucy Poole of the Digital Transformation Agency.

Office workers in massive AI trial report saving an hour a day

Public servants who took part in a six-month trial of artificial intelligence say it saved them an average of an hour a day, including the time taken to check its accuracy.

August 2024

Reuse of technology requires using the software as it comes “out of the box” and not customising it. said ANZ retail chief, Maile Carnegie.

$2.2b lost in federal IT fails after fifth project abandoned

An ambitious attempt to build a common back office system has been abandoned, with little opportunity to reuse the $341 million technology.

The atlas reveals the hidden job market, Melbourne career coach Rebekah Raftopoulos says.

The hidden jobs revealed by the new skills atlas

A new digital jobs and skills atlas shows where the hidden jobs are and reveals surprising new trends, especially in regional Australia.

June 2024

Do view this at home: How the video art market works

Gone are the days when you needed a gallery-sized space to view digital art.

Robert Waugh and Drew Bradford left NAB to create Ubiquity, a new AUD stablecoin.

NAB kills its stablecoin, bankers decamp to form Ubiquity

The bank canned its digital Australian dollar, known as the AUDN, so Rob Waugh and Drew Bradford left to set up their own product, to be called Ubiquity.

May 2024

It is reasonable to assume AI’s biggest impact in the near future will come from automating some tasks.

Don’t believe the artificial intelligence hype

Economic theory and the available data justify a more modest, realistic outlook for productivity gains from AI.

Medicare numbers were taken as part of the hack, but they cannot be used to prove someone’s identity.

Medicare numbers, prescription information taken in MediSecure hack

The government has reassured Australians that no documents need to be replaced as a result of the hack on the little-known technology company.

Accessing services online with a secure Digital ID restricts the oversharing of personal information, says the minister responsible for the new digital ID scheme, Katy Gallagher.

Smart wallet encryption to get $23.4m budget boost

Amid a wave of identity theft, $11 million has also been pledged over four years to upgrade the Credential Protection Register.

Telehealth can save nearly $900 million in travel time and waiting room costs, says the Productivity Commission.

Health portal ‘plagued by incomplete records and poor usability’

Poor usability and incomplete records are frustrating uptake of the My Health Record portal, while the Productivity Commission estimates benefits of around $5.4 billion a year if it can be made to work.

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April 2024

Meet the doctors whose virtual ED is easing the load on hospitals

In outer Melbourne, a virtual emergency department has offered 250,000 patients treatment and created a model to help keep ageing Baby Boomers out of hospital.

The ease of use and the power of Excel spreadsheets has exposed firms and public agencies  to significant risk.

Why government has an Excel problem

Swaths of the public service still have to use tools and manual procedures from the early 1980s, when desktop computing first arrived in government.

Looking beyond the “low-hanging fruit” of AI productivity: Dave Mackenzie, the managing principal for digital at Aurecon.

AI could ‘break the productivity cycle’ for construction

Engineering firm Aurecon says the developing use of artificial intelligence could supercharge efficiency on big projects.

March 2024

Why you might be about to see a lot more of this logo

myID, which could become as prominent as Medicare and myGov, will be the online tool Australians use to prove their identity without passports and licences.

Matt Comyn at the Summit on Monday. The CBA chief executive said Apple should be subject to more scrutiny in Australia.

When it comes to how we pay, Apple is coming for the big banks

Commonwealth Bank boss Matt Comyn says policymakers need to be alert to the dangers of ceding important industries to global tech platforms without scrutiny.

Original URL: https://www.afr.com/topic/digital-transformation--editorial-use--1ne4