Westpac works with Accenture to deploy AI agents

The bank has already used agentic AI to assist its engineers move code to new cloud-based systems. It might soon triage mortgage applications.

James EyersSenior Reporter

Feb 24, 2025 – 5.00am

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Westpac hired Accenture to develop artificial intelligence-powered agents which are already used in software programming, and which may one day assist its bankers in processing loan applications.

Agentic AI is an extension of generative AI that involves bots imitating human decision-making. AI agents can execute actions, moving beyond chatbots which merely surface and communicate data back to a user.

James Eyers writes on banking, payments and fintech. He is a former legal and investment banking editor at the AFR, has degrees in commerce and law from UNSW, and is co-author of Buy now, pay later: The extraordinary story of Afterpay