Less than 2 per cent of documents in the My Health Record system are being looked at by doctors, with incomplete records, poor interoperability and clunky usability frustrating patient and clinical use of the $2 billion federal portal, according to a new Productivity Commission report.

“Despite major investment in the My Health Record system, patient data is still fragmented and spread across different digital systems maintained by individual healthcare providers,” commissioner and economist Catherine de Fontenay said.