February 2024
How to avoid a car crash interview
Woolworths CEO Brad Banducci now has plenty of time to reflect on Monday night’s car crash interview. Here’s what other leaders can learn.
- Patrick Durkin
January 2024
Optus admits gross error on number of failed 000 calls during outage
Optus told a Senate hearing last year that 228 emergency calls failed during a national outage but now admits the true number was 10 times higher at 2697.
- Jenny Wiggins
December 2023
Ex-chief Kelly Bayer Rosmarin severs final ties with Optus
The former chief executive stayed for the transition to acting chief executive of Michael Venter, who is also the company’s chief financial officer.
- Jenny Wiggins
November 2023
Optus appeals judgment in battle to keep Deloitte report secret
The telco is appealing a court ruling that could lead to the release of a forensic report into last year’s cyberattack, as a review into the latest outage gets under way.
- Jenny Wiggins
Optus chairman says next chief executive should have telco experience
Paul O’Sullivan broke his silence to argue that Australians’ desire for “scalps” after corporate crises could deprive the country of good executives.
- Nick Bonyhady
- Opinion
- The AFR View
CEO pays the price for Optus’ outage opacity
Optus had already worn out too much goodwill in the hack of customer details in September last year to regard this simply as a technology problem.
- The AFR View
Inside the Optus HQ rumour mill – and blame game
Last year’s cyberattack did not claim the telco’s chief executive, Kelly Bayer Rosmarin. There was little doubt a massive network outage this month would.
- Kylar Loussikian
- Updated
- Telecommunications
Optus’ leadership up for grabs as CEO resigns
Former StarHub boss Peter Kaliaropoulos has been installed as chief operations officer, with Gladys Berejiklian, the former NSW premier, another contender.
- Updated
- Paul Smith
- Opinion
- Chanticleer
The warning in Kelly Bayer Rosmarin’s resignation from Optus
The speed with which the Optus CEO has departed shows how community expectations of corporate accountability have brutally shifted.
- James Thomson
- Opinion
- Chanticleer
Optus’ planning failure will hang over Kelly Bayer Rosmarin
CEO Kelly Bayer Rosmarin told a Senate inquiry that Optus never believed an outage of the scale it suffered was possible, raising questions about risk management.
- Updated
- James Thomson
‘We didn’t have a plan’: Optus admits it was caught out
In a make-or-break appearance for Kelly Bayer Rosmarin, senators failed to land a knockout blow, but gleaned some damaging admissions.
- Updated
- Paul Smith
Optus says payouts for mass outage would set a precedent
Optus has laid out its defences to criticism of its network outage, as CEO Kelly Bayer Rosmarin considers her future.
- Paul Smith
- Exclusive
- Telecommunications
Optus CEO Kelly Bayer Rosmarin considers stepping down
Optus chief executive Kelly Bayer Rosmarin is considering exiting the country’s second-largest telecommunications group after two major crises in 12 months.
- Jenny Wiggins, Kylar Loussikian and Paul Smith
- Analysis
- Tech Observed
DP World took longer to speak than Optus. Why hasn’t it faced the same fury?
Optus has a PR problem because it has an actual problem. The same fate could befall DP World if it can’t get all its containers moving and explain the outage.
- Nick Bonyhady
Kelly Bayer Rosmarin, from lauded executive to public enemy
The Optus boss was earmarked for success from an early age. After a quick rise up the corporate ladder, will a second major incident in two years end that?
- Jemima Whyte
Judge slams Optus over secret report
The loss will put CEO Kelly Bayer Rosmarin under even more pressure to be more transparent after her poor handling of this week’s communications outage.
- Jenny Wiggins and Paul Smith
- Opinion
- The AFR View
Optus’ public response to the system crash didn’t work
CEO Kelly Bayer Rosmarin is technically right that the outage cannot be ‘covered in a soundbite’, but it is tin-eared in its treatment of the public interest.
- The AFR View
Optus faces review, compensation claims amid earnings slide
CEO Kelly Bayer Rosmarin and her executive team have been blasted for leaving politicians to do the company’s crisis communications after Wednesday’s national outage.
- Paul Smith and Jenny Wiggins
- Updated
- Telecommunications
Optus CEO says ‘no soundbite’ to explain phone outage chaos
Optus boss Kelly Bayer Rosmarin said the cause of a national outage of phone and internet services was too ‘technical’ to explain.
- Updated
- Jenny Wiggins and Paul Smith
- Opinion
- Chanticleer
It’s not just Optus’ network that has failed
Network failures happen. But how the telco so badly botched its response to this episode, 12 months after its hacking disaster, is bewildering.
- James Thomson