Embattled telecommunications firm Optus could face a flood of compensation claims from businesses and consumers hit by Wednesday’s national outage, as the government stepped up its scrutiny with the announcement of a public review into the meltdown.
Communications Minister Michelle Rowland said on Thursday morning that the government would conduct a post-incident telecommunications review, in addition to a separate investigation announced yesterday by the Australian Communications and Media Authority, as Optus’ handling of the outage came under fire.
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Paul Smith edits the technology coverage and has been a leading writer on the sector for 20 years. He covers big tech, business use of tech, the fast-growing Australian tech industry and start-ups, telecommunications and national innovation policy. Connect with Paul on Twitter. Email Paul at psmith@afr.com
Jenny Wiggins writes on business, specialising in infrastructure, telecommunications and transport. Connect with Jenny on Twitter. Email Jenny at jwiggins@afr.com
