Optus has hit back at claims its compensation offer to customers hurt by its 14-hour outage last week are insufficient and warned moves to mandate bigger payouts would have wide-reaching ramifications across other sectors, including for energy providers.
In its responses to questions set to be posed to CEO Kelly Bayer Rosmarin at a Senate committee on Friday, Optus defended its communications after the outage, explained what brought down its network, and defended its level of investment in its networks.
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Paul Smith edits the technology coverage and has been a leading writer on the sector for 20 years. He covers big tech, business use of tech, the fast-growing Australian tech industry and start-ups, telecommunications and national innovation policy. Connect with Paul on Twitter. Email Paul at psmith@afr.com
