Optus’ planning failure will hang over Kelly Bayer Rosmarin
CEO Kelly Bayer Rosmarin told a Senate inquiry that Optus never believed an outage of the scale it suffered was possible, raising questions about risk management.
The Senate hearing into the Optus network outage on November 8 was a reminder of the oldest business lessons in the book: it’s not the mistake you make, but how you handle the clean-up.
On Friday, Optus chief executive Kelly Bayer Rosmarin gave the clearest explanation we’ve heard so far about the cause of the outage: a sudden and unexpected shutdown of 90 routers across Optus’ mobile and data networks, which was triggered by upgrades to an international peer network operated by Optus’ parent company, Singapore Telecommunications.
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James Thomson is senior Chanticleer columnist based in Melbourne. He was the Companies editor and editor of BRW Magazine. Connect with James on Twitter. Email James at j.thomson@afr.com
