Optus boss Kelly Bayer Rosmarin has dodged questions about whether she intends to resign in the wake of this month’s disastrous network outage and rejected calls for widespread compensation for customers affected.
Ms Bayer Rosmarin revealed for the first time that 228 triple-zero calls by Optus customers failed during the 14-hour outage, and network boss Lambo Kanagaratnam admitted the company had never war-gamed a scenario like the one that eventuated.
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Paul Smith edits the technology coverage and has been a leading writer on the sector for 20 years. He covers big tech, business use of tech, the fast-growing Australian tech industry and start-ups, telecommunications and national innovation policy. Connect with Paul on Twitter. Email Paul at psmith@afr.com
