A surge in complaints to the Australian Financial Complaints Authority led to a rethink of leave policies and a hiring spree to add 500 new staff to cope with the workload.
Record demand for consumer support has led the Australian Financial Complaints Authority (AFCA) to look for new ways to support its people as workplace fatigue and burnout emerges as a very real concern.
Increasingly elaborate financial scams are snaring consumers in growing numbers as Australians unwittingly handed over more than $3 billion to scammers last year.
