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A worker said one negative word to a customer. AI dobbed him in

A new report on AI’s effect on jobs in the finance industry found “sentiment bots” were analysing worker conversations with customers.

David Marin-Guzman
David Marin-GuzmanWorkplace correspondent
Updated

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Employers should be barred from using artificial intelligence to scrap jobs and be required to reskill affected workers to ensure they are redeployed, the finance sector’s union is demanding in the face of fears that a third of the industry’s workforce could lose their jobs due to AI.

A Finance Sector Union report into banking, insurance, superannuation and financial planning’s use of AI, released on Tuesday, found 53 per cent of 2200 surveyed workers reported AI was used in their workplace but 61 per cent received no training in it and 67 per cent were worried about their jobs.

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David Marin-Guzman writes about industrial relations, workplace, policy and leadership from Sydney. Connect with David on Twitter. Email David at david.marin-guzman@afr.com

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    Original URL: https://www.afr.com/work-and-careers/workplace/a-worker-got-into-trouble-for-one-negative-word-ai-dobbed-him-in-20250210-p5laty