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‘Financial heartbreak’: Customer complaints about super jump 32pc

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Grievances lodged with the financial complaints watchdog about superannuation funds rose 32 per cent past financial year, giving ammunition to government threats of more regulation if the $3.5 trillion industry does not sharpen its act.

The funds were especially failing to process insurance and death benefit claims quickly, even as the cost of living crisis meant consumers may be relying on these payouts for day-to-day expenses.

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Hannah Wootton is a reporter for the Financial Review. Connect with Hannah on Twitter. Email Hannah at hannah.wootton@afr.com
Lucy Dean writes about wealth management, personal finance, lifestyle and leisure, based in The Australian Financial Review's Sydney newsroom. Connect with Lucy on Twitter. Email Lucy at l.dean@afr.com

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    Original URL: https://www.afr.com/wealth/superannuation/financial-heartbreak-customer-complaints-about-super-jump-32pc-20231101-p5egrg