November
Woolworths suppliers put on ‘holiday’ for price pushback, ACCC hears
The competition regulator’s public hearings have been told some producers did not receive any orders from the supermarket if they refused to drop prices.
- Carrie LaFrenz
Supermarkets face earnings crunch if loyalty schemes are dismantled
Macquarie warns of a drag on the performance of Coles and Woolworths if the competition watchdog disrupts their customer retention programs.
- Carrie LaFrenz
June
Qantas snaps up 100pc of TripADeal as travel package bookings boom
Qantas Loyalty said the deal – increasing the airline’s stake from 51 per cent – would help the division hit its ambitious earnings targets for 2030.
- Ayesha de Kretser
April
Qantas says app now stable, still investigating malfunction
The Flying Kangaroo is investigating a system malfunction that gives passengers access to other Qantas customers’ data.
- Ayesha de Kretser
April
US inflation lessons; Guzman y Gomez’s believers; Qantas’ points shakeup
This week, James and Anthony consider what the US inflation print means for US president Joe Biden, compare the turnover of a Guzman y Gomez store to its competitors, and discuss changes to Qantas’ loyalty program.
- Opinion
- Chanticleer
Qantas’ ‘world’s best’ loyalty scheme battles points hoarders
The airline’s frequent flyers are great at accumulating points – they always have been. But Qantas has to help them get better at spending the points to shore up its loyalty proposition.
- Anthony Macdonald
March
How loyalty saved Myer from the retail graveyard
In 2019 Myer’s loyalty scheme was terminal. Five years later, it is central to driving sales at the recharged department store.
- Carrie LaFrenz
Qantas closes in on biggest frequent flyer revamp yet
Under the changes being discussed internally, customers would be able to exchange one point for 1¢ on almost any flight across the network, sources said.
- Ayesha de Kretser
February
Four ways to work your frequent flyer and airline loyalty points harder
The more you fly, the more you need to care about selecting the right program.
- Ayesha de Kretser
January
Qantas names Olivia Wirth’s successor to run Frequent Flyer
Qantas promoted another “lifer” to run its lucrative frequent flyer business when Olivia Wirth departs the airline at the end of February.
- Ayesha de Kretser
December 2023
What the Qantas-Ticketek deal means for frequent flyers
The deal, which will allow events to be booked using frequent flyer points, comes as Silver Lake considers its options for the business.
- Sam Buckingham-Jones
October 2023
- Opinion
- Retail
Rewards schemes race to beat new privacy laws
Changes to privacy laws could fundamentally change the way retailers collect and use customer data gleaned from loyalty programs.
- Sue Mitchell
September 2023
Woolies’ $500m media cash cow at risk in privacy crackdown
The supermarket giants are growing their high-margin media businesses, banking more than $600m a year so far. But a privacy law review is putting that at risk.
- Carrie LaFrenz and Sam Buckingham-Jones
This Qantas Platinum flyer is choosing Virgin after 39 years
Neil Pharaoh is a loyal Qantas customer, but terrible service and frequent cancellations have left him considering a status switch with Virgin.
- Campbell Kwan
August 2023
- Opinion
- Inflation
Micro-pricing a big puzzle in inflation’s persistence
The real world of price setting doesn’t look much like the supply and demand schedules of Economics 101.
- Stephen Grenville
March 2023
- Explainer
- Aviation
How airlines rely on your loyalty to make money
Analysts say loyalty could even play a role in pushing the share price of Qantas from the $6.59 it was trading at on Friday morning to about $10.
- Lucas Baird
- Explainer
- Air travel
The best way to collect and spend frequent flyer points
London’s calling. Here’s how to get there on points.
- Lucy Dean and Campbell Kwan
February 2023
- Exclusive
- Funding
Young guns ditch Morgan Stanley, Microsoft, Canva and Atlassian
After ditching seemingly plum jobs four friends have attracted venture capital funding to build their own start-up.
- Tess Bennett
January 2023
- Opinion
- Retail
Real-time promotions a game-changer for retailers
Retailers are exploring ways to “digitise” in-store sales so they can create one-on-one communication with shoppers and make personalised offers in real time.
- Sue Mitchell
December 2022
- Exclusive
- Digital transformation
Move over Amazon Prime, here comes Wesfarmers-Disney
The giants in retailing and streaming have come together in the OnePass loyalty program’s first outside partnership.
- Carrie LaFrenz