Macquarie will apply an “AI-first approach” across its retail bank and is working with Google to include AI-powered features in its app this year, to help customers forecast cash flow and analyse transactions to predict the timing of payments.

As powerful chatbots like ChatGPT4 take the world by storm – forcing banks to consider how they might be provided to staff or customers – Macquarie said it is developing “generative AI” as part of a broader roll out of artificial intelligence across its fast-growing banking and financial services group.