In December 1999 Louise Herron was in France on a family holiday.
Herron has been chief executive of the Sydney Opera House for 13 years, but at the time she was a partner at law firm MinterEllison, working in the technology and communications area. Herron had spent most of the year trying to prevent a catastrophe arising from Y2K – the prospect that a computer programming shortcut would create widespread havoc when the year 1999 ticked over to 2000.