The COVID-19 pandemic is rewriting the rules of retail on a tremendous scale, with stay-at-home orders further accelerating the shift toward online and omnichannel shopping.
But the future of consumer goods is about more than just click-and-collect. Virtual and augmented reality, artificial intelligence, big data, the internet of things, 3D printing, drone delivery and a host of other technologies are transforming the way we consume goods and services.
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Alana Piper is The Australian Financial Review's director of ventures, with responsibility for the AFR Live, AFR Lists, AFR Insights, AFR Focus and AFR Intelligence businesses. She also writes on science, education and culture.
