Bunnings has defended its use of facial recognition technology, saying it is the most effective way to combat rising crime and aggression against its staff, after the Australian Privacy Commissioner ruled the hardware chain breached customer privacy rights.
Privacy Commissioner Carly Kind on Tuesday published the findings of an investigation into the use of facial recognition technology (FRT) via CCTV cameras in 63 Bunnings stores in Victoria and NSW between November 2018 and November 2021.
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Paul Smith edits the technology coverage and has been a leading writer on the sector for 20 years. He covers big tech, business use of tech, the fast-growing Australian tech industry and start-ups, telecommunications and national innovation policy. Connect with Paul on Twitter. Email Paul at psmith@afr.com
