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AI system shields Australians from scams – without them knowing

Therese Raft
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In an era when scam calls can wipe out a lifetime of savings in moments, a behind-the-scenes innovation is providing Australians with an invisible layer of protection.

Scam Indicator, developed by Quantium Telstra in partnership with the Commonwealth Bank, has been protecting Australians from fraud since its launch in 2023. Quantium Telstra’s Scam Indicator has won the customer experience category in the Financial Review AI Awards.

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    Original URL: https://www.afr.com/technology/ai-system-shields-australians-from-scams-without-them-knowing-20250515-p5lzko