The Tax Office has agreed to consult accountants and business activity statement agents on how to improve an industry help line, after an Auditor-General’s report found room for better assistance to the industry.
The review found the ATO provides largely effective services and support for tax practitioners around Australia. However, less evident to auditors was how it monitored the effectiveness of answers to requests for help, including whether enquiries were satisfactorily resolved.
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Tom McIlroy is the Financial Review’s Canberra bureau chief based in the press gallery at Parliament House. He was previously the AFR’s political correspondent. Connect with Tom on Twitter. Email Tom at thomas.mcilroy@afr.com
