Online retailer Kogan.com has set up an in-house delivery service to try to limit customer frustrations over delays caused by industry-wide logjams as its main delivery operator, Australia Post, grapples with rising demand which will peak during the Black Friday sales period.

The company also incurred the wrath of investors over its remuneration policies for the second year running at its annual meeting on Wednesday, copping a second strike as almost 42 per cent of proxy votes were cast against that resolution.