Opinion
How AI and the metaverse could shake up retail shopping
Cutting-edge retail technology promises to transform the sector, but even the best developments are no replacement for getting the basics right.
Sue MitchellColumnistMore than 100 Australian retail professionals sacrificed their holidays on the beach this summer, flying to New York to attend the world’s largest retail conference.
Despite freezing temperatures, exorbitant airfares and surging COVID-19 infections, more than 35,000 retailers, suppliers and retail experts from 90 countries attended the conference, which is hosted by the National Retail Federation.
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