Insurer IAG has been hit with a multimillion-dollar jump in people lodging injury claims, hefty staff underpayments and a deeper rash of customer refund problems.
IAG chief executive Nick Hawkins on Friday argued he had been confronted with problems that were “to be blunt ... frustrating to deal with”.
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Liam Walsh writes on investigations and companies with The Australian Financial Review. He has won multiple media awards, worked in Japan and is now based in Brisbane. Email Liam at liam.walsh@afr.com.au
