How CBA is using AI to shield female customers from financial abuse
Commonwealth Bank is blocking 400,000 abusive messages each year being sent to vulnerable female customers with a tiny payment attached – a form of coercive control by men that can be a precursor to domestic violence.
This alarming number underestimates the extent of financial abuse taking place in the banking system, as a growing number of perpetrators circumvent the banks’ payment-blocking technology to conduct more nuanced intimidatory behaviour.
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