ANZ Bank’s top technology executive says his teams are creating artificial intelligence-powered “agents” that will initially be deployed to help bankers prepare for client meetings, lifting workforce productivity.
Gerard Florian, who has been group executive of technology at ANZ for more than eight years, said the rollout of AI systems that work alongside bankers on everyday tasks would be “the single-biggest change program” the bank undertakes over the next few years.
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James Eyers writes on banking, payments and fintech. He is a former legal and investment banking editor at the AFR, has degrees in commerce and law from UNSW, and is co-author of Buy now, pay later: The extraordinary story of Afterpay Connect with James on Twitter. Email James at jeyers@afr.com.au
