October
Salesforce offers its services to boost Trump’s immigration force
Internal documents show that Salesforce pitched the US Immigration and Customs Enforcement on using the company’s artificial intelligence capabilities.
Qantas still faces cyber threat despite reports of FBI shutdown
Cybercriminals Scattered Lapsus$ Hunters have given Salesforce and 39 of its customers until Saturday to negotiate a ransom payment.
August
Surviving and thriving in the AI era
A group of top level Australian corporate and public sector bosses, investors, entrepreneurs, technology industry and political leaders, joined The Australian Financial Review to assess how much has changed since the topic of generative AI burst onto the mainstream agenda at the end of 2022 with the launch of ChatGPT, and where the big opportunities lie.
June
The shift to autonomy: AI's next frontier
At the recent AFR AI Summit, business leaders discussed agentic AI and how it's already improving business processes.
Agentic AI gets massive productivity gains in weeks
AI agents are routinely used by Australian businesses of all shapes and sizes to streamline processes, improve customer service and capture more accurate data.
Sponsored
by Salesforce
Australia’s productivity problem: there’s an AI agent for that
As Australia faces its weakest productivity performance in 60 years, agentic artificial intelligence is set to bring about a fundamental shift in work.
Sponsored
by Salesforce
May
S--- happens: Salesforce Tower suffers sewage leak
Building manager Lendlease must have been secretly relieved people don’t go to the office on Fridays when the foyer filled with sewage.
ANZ tech boss touts AI agents to lift bankers’ productivity
ANZ is working with Salesforce to roll out AI agents that can help bankers prepare for client meetings, says the bank’s technology chief Gerard Florian
April
Businesses turning to agentic AI to grow, scale and ease work pressure
Businesses across Australia and New Zealand are turning to a new generation of artificial intelligence technology to lighten the load.
Sponsored
by Salesforce
Burnout to breakthrough: AI agents will unlock productivity and growth
A limitless workforce is within reach for Australian businesses, empowering leaders to move from a scarcity mindset to an abundance mindset.
Sponsored
by Salesforce
February
Digital labour could solve Australia’s productivity challenge
Agentic AI is set to welcome a new horizon for business: the possibility of a digital labour force working alongside humans to streamline operation.
Sponsored
by Salesforce
November 2024
Tech chiefs feel the heat of boards’ AI expectations
Fear among board directors and chief executives that they will be left behind in AI use by fleeter footed rivals’ is piling the pressure on tech executives.
AI gets real as big business finds its feet
An era of cautious, low-stakes experimentation is rapidly giving way to tangible changes in how some of Australia’s largest operations run.
Telstra and ANZ say human call centres will have AI agents
The way companies deal with their customers is going to change in the AI era, two of Australia’s biggest companies say, but humans will still be involved.
Should regulators have a light touch with AI rules?
Managing AI risks is all about making the most of the human safety net.
AI produces efficiency dividends for Australian business
Combining the best of artificial intelligence with human experience is creating genuine productivity gains.
February 2024
AI auditors let the ATO find millions in unpaid tax and super
Natural language AI models have helped the ATO find hundreds of millions of liabilities and pinpoint organisations that may not be paying employees enough super.
The AI horrors Husic will head off with ‘guardrails’
Science and Industry Minister Ed Husic is trying to thread the needle with AI rules strong enough to protect society, without killing innovative business.
AI should do what humans can’t, not what we want
The best deployments of AI are helping us discover solutions to big problems and work smarter, without taking the humanity out of creativity or selling junk.
Businesses still at the starting line in AI race
We are starting to see tangible returns from early corporate AI deployments, but there is still room for much more ambition and evolved use in the years ahead, experts say.