ANZ has been criticised for charging fees to dead customers in an example of “serious and systemic” misconduct, according to the committee that oversees the banking industry’s code of practice.
Charging fees to customers who have died made headlines during the Hayne royal commission, and is prevented by the Banking Code of Practice.
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James Eyers writes on banking, payments and fintech. He is a former legal and investment banking editor at the AFR, has degrees in commerce and law from UNSW, and is co-author of Buy now, pay later: The extraordinary story of Afterpay Connect with James on Twitter. Email James at jeyers@afr.com.au
