The simple ‘reframe’ that helped this leader become a big bank CEO

On this week’s 15 minutes with the BOSS podcast, Zip Co CEO Cynthia Scott explains how a simple reframing exercise, which taught her not to fear the word ‘no’, was the best advice she ever received.

Euan Black, Sally Patten and Lap Phan

Oct 22, 2024 – 5.00am

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he piece of advice that helped Cynthia Scott become the chief executive of Barclays in Australia and New Zealand taught her not to fear the word “no”.

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Euan BlackHealth and wellness reporterEuan Black is the health and wellness reporter at The Australian Financial Review. He was the work and careers reporter.

Sally PattenBOSS editorSally Patten edits BOSS, and writes about workplace issues. She was the financial services editor and personal finance editor of the AFR, The Age and the Sydney Morning Herald. She edited business news for The Times of London.