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The simple ‘reframe’ that helped this leader become a big bank CEO

The simple ‘reframe’ that helped this leader become a big bank CEO

On this week’s 15 minutes with the BOSS podcast, Zip Co CEO Cynthia Scott explains how a simple reframing exercise, which taught her not to fear the word ‘no’, was the best advice she ever received.

Euan Black, Sally Patten and Lap Phan
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T

he piece of advice that helped Cynthia Scott become the chief executive of Barclays in Australia and New Zealand taught her not to fear the word “no”.

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Euan Black
Euan BlackWork and careers reporterEuan Black is a work and careers reporter at The Australian Financial Review. Email Euan at euan.black@afr.com
Sally Patten
Sally PattenBOSS editorSally Patten edits BOSS, and writes about workplace issues. She was the financial services editor and personal finance editor of the AFR, The Age and the Sydney Morning Herald. She edited business news for The Times of London. Connect with Sally on Twitter. Email Sally at spatten@afr.com
Lap Phan
Lap PhanHead of PodcastLap is a podcast producer and actor based in Sydney. He has appeared in numerous film, TV and theatre productions. Connect with Lap on Twitter. Email Lap at lphan@afr.com

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Original URL: https://www.afr.com/work-and-careers/workplace/the-simple-reframe-that-helped-this-leader-become-a-big-bank-ceo-20241021-p5kjzo