NewsBite

Service NSW

October

Service NSW did not have authority to collect merchant fees.

NSW baulks at refunding $144m unlawfully taken in card fees

Service NSW and Revenue NSW government levied residents $144 million in card fees over eight years despite the government having legal advice it was unlawful

  • Tom Burton

August 2023

Former Service NSW chief executive Damon Rees.

Lessons from axed $2.8b business register project

The independent reviewer of the now canned $2.8 billion super business registry project says a new budgeting model is needed to stop big bang tech projects.

  • Tom Burton

August 2022

Digital identity is the golden thread to enabling personalisation of Government services says retiring NSW Digital Minister Victor Dominello.

Digital identity key to personalised services, says retiring Dominello

Getting a working digital identity system is critical to the creation of secure, easy-to-use citizen-centric government services, says Victor Dominello.

  • Tom Burton

July 2022

There is a trinity of trust governments needs to aspire to according NSW digital minister Victor Dominello.

Trust trinity in a post-globalised world

The demise of the post-war order is putting pressure on government to lift trust and engagement with its citizens and residents.

  • Victor Dominello

September 2021

Victorian Treasurer Tim Pallas says the government is looking for a “trusted” long term partner to modernise and operate the state’s motor registry and driver licence system

Industry super eyes $1.8 billion motor registry opportunity

Industry and infrastructure funds are expected to partner with major tech firms eager to win a long-term joint venture to modernise Victoria’s $1.8 billion motor registry system.

  • Tom Burton
Vaccine passports are critical to getting travel reopened.

Tech industry doubts vaccine passports are on track

The government claims vaccine passports can be added to existing check-in apps, but experts warned many problems with data sharing are still unsolved.

  • Tom Burton and Jessica Sier

August 2021

In Melbourne, few believe the official end of lockdown, already extended three weeks until September 2, will be met.

Daniel Andrews faces the reality of delta

Victoria’s Premier insists Melbourne’s strict lockdown will get COVID-19 cases back to zero, but delta makes this year look very different to last year.

  • Updated
  • Jennifer Hewett

March 2021

Ms Berejiklian said she had talked to her state colleagues about how NSW implemented the ServiceNSW app, and that it had created a step-change in how the state government approaches its relationship with its citizens.

QR code prevented multiple statewide lockdowns in NSW

“When you build the systems, you don’t need to rely on those ad hoc measures which hurt businesses,” NSW Premier Gladys Berejiklian said.

  • Updated
  • Lucas Baird

January 2021

NSW QR check-in crash prompts calls to end 'Soviet' monopoly

A two-hour crash of the mandatory Service NSW check-in app has sparked calls for private QR operators to be allowed to digitally link with contact tracing systems.

  • Tom Burton

Original URL: https://www.afr.com/topic/service-nsw-1njx