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Can the damaging behaviour of big tech be curbed?

John Davidson

Tania Katsanis no longer wants to talk about the way Google and Facebook destroyed Flowers By Fruit, the small business she operated for more than a dozen years.

She's given up complaining about the way Google would sell advertisements when customers searched for "flowers by fruit": ads that would look like they were for her store − which, as the name suggests, sold edible floral arrangements, made of fruit − but which were really for a competitor's store, confusing her customers and driving them away, despite her having a trademark on that name.

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John Davidson is an award-winning columnist, reviewer, and senior writer based in Sydney and in the Digital Life Laboratories, from where he writes about personal technology. Connect with John on Twitter. Email John at jdavidson@afr.com

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    Original URL: https://www.afr.com/technology/will-the-accc-save-small-business-from-being-crushed-by-big-tech-20190616-p51y5o