In mid-November last year, the former head of the Department of Human Services, Kathryn Campbell, was asked by senior counsel assisting the royal commission into the so-called robo-debt scheme if she would describe the system, implemented under her watch, as “a massive failure of public administration”.
“I consider it was a failure of public administration on a significant scale,” Campbell said.
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Laura Tingle is chief political correspondent for the ABC's 7.30 program. She is the staff-elected director of the ABC. Connect with Laura on Twitter.
