We are now in the midst of the digital age. We are rightly dazzled by what search, apps and social media can deliver; services unimaginable not so long ago. But we are only slowly realising that the many associated harms can and should be dealt with, as they are in more mature markets.
The recently released fifth interim report of the Australian Competition and Consumer Commission’s digital platform services inquiry exposes the consumer and competition harms clearly and, most importantly, explains how to address them.