November
Optus CEO Stephen Rue goes where there’s no phone signal
It takes going to the ends of the earth to get a break from some scandals.
Optus CEO gets congratulated for (so far) surviving Singtel
If Stephen Rue ever needs motivation to keep facing his critics over Optus’ outages, he can turn to LinkedIn to remember he just needs to “keep the line” and “hang tough”.
Optus parent avoids earnings hit from Triple Zero outage
Singtel has shrugged off the potential financial impact of the Australian telco’s fatal Triple Zero outage, widening its full-year earnings guidance.
Optus’ $1.5b government contracts in doubt
Political pressure on the telco may threaten its multimillion-dollar deals with the Tax Office and Home Affairs as it suffers a third network outage in two months.
Clickbait Optus inquiry won’t keep Triple Zero online
It is reasonable to question whether Stephen Rue is the right man to fix the mess he inherited. But there is a right way for politicians to approach that.
Inside the weeks-long Optus failures that led to a Triple Zero crisis
The major dysfunction and communication breakdowns at the telco have been revealed in a detailed timeline presented to a Senate inquiry into the network outage.
Optus chief faces fresh calls to resign after fiery grilling
Stephen Rue, grilled over Triple Zero failures, rejected calls to quit and said the telco’s board had approved a plan to reassert control over its networks.
October
Optus bosses to front Triple Zero grilling
Top executives will be questioned over how more than 600 emergency calls failed and why the telco delayed informing authorities about the fatal outage.
Telcos ordered to set up public registers of network outages
Communications Minister Anika Wells has bowed to pressure and directed the regulator to increase transparency around Triple Zero call failures.
Optus execs accused of ‘jumping ship’ before Triple Zero inquiry
The telco’s chief information officer and chief financial officer will depart, though that would not stop the two men being called by senators to testify.
Optus ramps up automation after blaming human error for 000 fail
The embattled telco group has brought in new automated systems to monitor Triple Zero calls around the clock, state by state, since its fatal outage in September.
Optus bosses could be hauled before inquiry into Triple Zero failures
Coalition senators are expected to combine forces with the Greens to move a motion for a Senate inquiry into Optus.
Blame game over Triple Zero blunder as warning signals went unread
Government officials say they missed the first signs of the fatal outage last month because Optus sent emails to the wrong address.
Telcos must meet performance goals under new Triple Zero legislation
The government has fast-tracked legislation to set up a new Triple Zero watchdog aimed at protecting Australians from mobile outages.
Labor sat on plans to safeguard Triple Zero
Anika Wells has pledged to “fast track” new laws to appoint a national Triple Zero watchdog after Labor failed to action such a plan for nearly a year.
September
Government’s handling of Optus failures under question
The Albanese government’s strategy to fix Optus has come under fire as a third review is announced, to be done by a US consulting group paid for by the telco.
Government ducks calls to get tough on Optus in new Triple Zero crisis
The Albanese government is ignoring calls to immediately toughen oversight of how Optus handles Triple Zero calls.
Telco regulator probing Optus failure had its own IT crash
ACMA, which was highly critical of Optus after a Triple Zero outage, experienced its own technology issues last week.
‘Lives depend on good digital infrastructure’: Optus crisis deepens
Fundamental changes to the way Australia invests in and monitors its telecommunications networks are being demanded after Optus’ third crisis in four years.
Optus call centres to stay overseas – for now: chairman
The telco’s chairman rejected claims its Singaporean parent underinvested in mobile networks.