Readers’ letters on customer service at the national airline, David Littleproud’s view on renewables, flexible working, changes to NSW workers’ compensation claims, and the US abandoning allies.
It is a pity that Qantas’ high returns to shareholders (“Qantas upgrade delay ‘paying off’”) come at the expense of customer service, one example being the frequent cancellation of flights.
As a charitable organisation, St Vincent de Paul Society brings our (volunteer) directors to meetings in Canberra from across Australia. For more than a year, flight reliability has been appalling, with passengers often needing to find accommodation at either end of their schedules.
