Worley is using generative artificial intelligence to cut the time it takes to draft responses to complex customer queries from weeks to minutes by writing responses based on the firm’s extensive database of technical work.
The Smart Response Generator, developed internally by the firm, is just one example of how quickly the engineering services sector is taking up this new generation of AI tools to improve productivity.
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Edmund Tadros leads our coverage of the professional services sector. He is based in our Sydney newsroom. Connect with Edmund on Twitter. Email Edmund at edmundtadros@afr.com.au
