Tyro CEO Robbie Cooke said January’s terminal outages, which were due to a bug in code written by the device manufacturer, will require the payments system provider “to do all that we can to rebuild trust” with merchants, but new application rates have bounced back and customer churn has not risen in the wake of the failures.

Tyro said all of its customers will receive a physical dongle to provide a new ‘failover’ solution that will protect them from potential outages in the future, while also helping Tyro compete with US-player Square, which also provides small devices to allow smartphones to take payments, in categories like tradies.