CBA technology to advise customers whether to spend
Commonwealth Bank will begin advising the 5.6 million users of its banking app what they should do with their money, as digital banking shifts from facilitating transactions to providing personal, customised insights to customers based on data.
CBA said it will use artificial intelligence technology to advise customers whether a tax return should be saved, if they are entitled to claim a government subsidy, or if the costs of their automated digital subscriptions rise.
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