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Big super thinks being fined for bad customer service is too harsh

Lucas Baird

The compulsory retirement savings lobby says making funds self-report the mismanagement of death benefit claims and other alleged misbehaviour was enough of a deterrent and that court action by the corporate watchdog seeking financial penalties for such breaches was excessive.

ASIC deputy chairman Sarah Court maintained super funds would not be treated differently. Dominic Lorrimer

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Lucas Baird is a journalist based in The Australian Financial Review's Sydney office. Connect with Lucas on Twitter. Email Lucas at lucas.baird@afr.com

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    Original URL: https://www.afr.com/companies/financial-services/big-super-thinks-being-fined-for-bad-customer-service-is-too-harsh-20250313-p5lj7j