Mercury help online: We have updated our Frequently Asked Questions section

At the Mercury we have updated our Frequently Asked Questions section. Here’s where to go if you want to make the most of our website or if you need help with a technical hitch.

• Why readers need to use our updated app
• Mercury reader comments: We publish your views faster

If you run into technical hitches or simply want to know how to contact the newsroom to pass on a tip or submit a letter to the editor — here’s where to get help.

At the Mercury we have recently updated our Frequently Asked Questions section, making it easier than ever to get the help you need.

TECHNICAL SUPPORT

If you have hit a technical hitch, maybe we can point you in the right direction to get help.

Our Technical Support section covers logging in, trouble shooting for both Apple and android devices as well as desktop browser issues and more. Get technical answers here.

Never fear, help is here. Picture: iStock

OUR WEBSITE

Have you forgotten your password and need to reset? Do you want to know how and where to buy a Mercury photo? Well here’s where you want to look. It covers such areas as getting the app, photo orders and the digital print edition of the paper. Get website support here.

SUBSCRIPTION HELP

If you are a subscriber and are having problems, we want to help you out. This section covers topics such as how to subscribe, what is included in a subscription, suspending your newspaper home delivery, reporting a delivery issue and upgrading or cancelling a subscription package. Get answers to your subscription questions here.

Our Frequently Asked Questions section has been updated

NEWSLETTERS

Our daily and breaking news newsletters are a great way to make sure you never miss a big story on our website. They are completely free and if you want to know more and to see what newsletters are available, how to sign up as well as how to unsubscribe, this is the section you are after. Find out about newsletters here.

COMMENTS

We welcome and encourage our readers to join the online debate. If you want to know how to get involved, read about the commenting guidelines, frequently asked questions and terms and conditions, this is where to look. Learn about commenting here.

REWARDS

We like to reward our subscribers with special offers, freebies, competitions and more. Find out what +Rewards is, how to claim and where to find the latest offers. Get Rewards help here.

We have many answers and tips on how to make to most of our website.

TODAY’S PAPERS

Our online print edition allows subscribers to read the paper in digital form exactly as it printed each day. In this section we explain what the digital print edition is, how find the paper online and how to subscribe to get access. Find out about the digital edition here.

CONTACT US

We have a busy team of journalists working hard each day and we love to hear from you. Here is how to contact us to send in your photos or story tips and submit a letter to the editor. There are also contact numbers for the newsroom, online editor, sport and advertising department. Our contact details can be found here.

MERCURY APP

Our Mercury app is constantly being updated and now has a range of new features. If you want tips on how to get the app and make the most of it, here’s where to get the answers. We have instructions on accessing the online paper, games and crosswords, turning on notifications for news alerts and customising your news feed. Get your app tips here.

Still struggling with a query?

If you have more questions or need further assistance? Call 1300 696 397

Originally published as Mercury help online: We have updated our Frequently Asked Questions section