Woolworths bag gripe divides shoppers

A customer has taken to Facebook to complain about how an online Woolworths order had been packed – but not everyone agreed.

A customer has taken to Facebook to complain about how their Woolworths delivery order was packed, but it has left people divided over the gripe.

With vast parts of the country in lockdown due to the coronavirus outbreak, more shoppers are opting to get their groceries home delivered or do click and collect at their nearest supermarket.

One Queensland shopper shared on Facebook how a 2-litre milk and carton of eggs were packed in the same Woolworths plastic bag for a home delivery order.

“Just wondering on what planet that my lovely personal shopper thought it was OK to pack these two items together,” they wrote.

“I’m grateful my eggs weren’t broken … now along with my please don’t squish my bread instruction I’ll need to add please pack my eggs alone and lonely.”

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One Woolies shopper took to Facebook to complain about her eggs and milk being packed in the same bag. Picture: Facebook/Woolworths.

The shopper’s post attracted a mixed reaction, with some saying they had similar experiences when it came to getting their groceries packed while others showed less sympathy.

“At least you have someone do it for you,” one person commented.

“There is a section for notes … You can say please pack my eggs alone,” another suggested.

When placing a grocery order, Woolworths customers are able to specify how they want their groceries packed in the notes section of their online order.

Woolworths told news.com.au that they “appreciate this customer’s feedback” and encouraged customers to let the supermarket know if they are unhappy with how their order arrives.

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One TikToker’s mum wasn’t impressed to have one bag with just two chocolate bars inside. Picture: TikTok/@kassidycollinsss

“We have a dedicated team of personal shoppers and drivers, who work hard to deliver thousands of online orders to the highest standard every day,” a spokesperson said.

“Our personal shoppers take care to ensure products are packed to avoid breakages, and we encourage customers to let us know if any products in their order don’t arrive in top condition.

“While neither of these items were damaged, we appreciate this customer’s feedback and have passed it on to our team.”

It’s not just Woolies coming under scrutiny for how they pack their orders, with Coles customers complaining about “frustrating” click and collect experiences last week.

TikTok account @kassidycollinsss posted a video of her mum who had returned from Coles with her click and collect order only to be frustrated at the number of bags used.

“This big bag,” the woman said, before pulling out two small chocolate bars that were inside.

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Another shopper had picked up their groceries and found a single packet inside one of the bags. Picture: TikTok/@ceeeveee89.

“What the hell … they charge me 15 cents for a bag to put two small chocolate bars that could have easily gone in here,” she added, gesturing to another bag.

Another shopper @ceeeveee89 said she had been annoyed to find her groceries packed inconsistently.

“We got a whole bag for literally one item. And you might say, because they don’t want to squash the corn – well you’ve got veggies in this one, so I don’t know why this [the corn] can’t be placed in here and save a bag,” she said in her TikTok video, opening a bag to reveal a packet of corn inside.

To make things more frustrating, Chantelle said some of her shopping bags were “overloaded” with grocery items.

Both videos got dozens of comments from other shoppers who claimed they had similar “frustrating” experiences.

Coles told news.com.au they “encourage customers to contact our Customer Care team directly if they want to share their feedback” on bags used during click and collect others.

“Bags are essential to keep items together during the online shopping process and are necessary for health and safety reasons with some products,” a spokeswoman said.