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Medibank CEO’s plan to fix health insurance

Medibank CEO’s plan to fix health insurance

Craig Drummond is on a mission to transform the insurer into a healthcare giant.

Medibank CEO Craig Drummond hit the ground running when he joined the insurer in 2016.  Arsineh Houspian

Patrick DurkinBOSS Deputy editor
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It took just one day for Medibank CEO Craig Drummond to come to grips with the size of the challenge he was facing.

The health insurer was several years into a $150 million IT upgrade – codenamed Project Delphi – when Drummond discovered he had just 14 days to send Medibank’s 3.7 million customers an annual tax statement.

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Patrick Durkin
Patrick DurkinBOSS Deputy editorPatrick Durkin is Melbourne bureau chief and BOSS deputy editor. He writes on news, business and leadership. Connect with Patrick on Twitter. Email Patrick at pdurkin@afr.com

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Original URL: https://www.afr.com/work-and-careers/leaders/medibank-ceo-s-plan-to-fix-health-insurance-20191001-p52wnj