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Medibank Private's IT disaster hits customer service

Chanticleer is Australia's pre-eminent business column.

Medibank Private's weaker than expected 2016 profit result will trigger cheering among consumer groups, doctors and insurance aggregators who claim that the big health insurers are exploiting government regulation.

The insurer's return on equity was 26.4 per cent, which was lower than last year, but nearly twice the banks. But you won't find it in the CEO's presentation.

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Tony Boyd is the former Chanticleer columnist. He has more than 35 years' experience as a finance journalist. Connect with Tony on Twitter. Email Tony at tony.boyd@afr.com

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    Original URL: https://www.afr.com/chanticleer/medibank-privates-it-disaster-hits-customer-service-20160819-gqwau0