Generative artificial intelligence is going to hyper-personalise service delivery and governments should not let the failings of robo-debt stop agencies from embracing the powerful technology, former NSW digital minister Victor Dominello says.
“Gen AI is the biggest thing that’s going to happen to service delivery in our lifetime and I say that because it’s going to automate the knowledge economy,” the former minister, who is now a University of NSW professor, said.
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Tom Burton has held senior editorial and publishing roles with The Mandarin, The Sydney Morning Herald and as Canberra bureau chief for The Australian Financial Review. He has won three Walkley awards. Connect with Tom on Twitter. Email Tom at tom.burton@afr.com
