How the robo-debt catastrophe opened the door to blue-sky reforms
After the ignominy of robo-debt Services Australia is fundamentally redesigning frontline centres around the needs of customers.
Step into one of Services Australia’s renovated frontline customer centres and the changes are immediately obvious.
Gone are the big Centrelink and Medicare signs, replaced by a supersized white “Welcome” banner. A new service-friendly, sky-blue palette dominates, mixed with oak timbers and large images of gardens and trees, all designed to relax customers.
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