Services Australia will get 3000 extra staff after a more than doubling of claims in the first quarter of the financial year and a decade-long rundown in headcount prompted the Albanese government to boost the agency’s budget by $228 million.
The funding will seek to reduce a blowout in call waiting times for Centrelink, Medicare and child support services, including to more than 30 minutes for employment services.
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Tom Burton has held senior editorial and publishing roles with The Mandarin, The Sydney Morning Herald and as Canberra bureau chief for The Australian Financial Review. He has won three Walkley awards. Connect with Tom on Twitter. Email Tom at tom.burton@afr.com
