A dramatic overhaul of the myGov website – once the laughing stock of the public sector – has resulted in it claiming first spot in a survey of 120 public sector sites across six countries.
The Adobe global survey scored myGov 74.5 out of 100, up by nearly 14 points, after Services Australia redesigned the site around life events such as the birth of a baby, aged care and entering higher education.
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Tom Burton was government editor at The Australian Financial Review.
