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Qantas U-turns on credits as ACCC sues over cancelled flights

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Qantas has scrapped the expiry date on $570 million of flight credits, as it faces allegations from the competition regulator that it sold tickets for thousands of services that had already been cancelled.

The Australian Competition and Consumer Commission sued Qantas in the Federal Court on Thursday alleging the national carrier deceived customers when it sold tickets for more than 8000 flights that were already cancelled.

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Ayesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
Ronald Mizen is the Financial Review’s political correspondent, reporting from the press gallery at Parliament House, Canberra. Connect with Ronald on Twitter. Email Ronald at ronald.mizen@afr.com

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    Original URL: https://www.afr.com/politics/federal/accc-sues-qantas-for-selling-tickets-on-cancelled-flights-20230831-p5e0v7