Telstra’s top technology executive says the company is halfway towards an ambitious plan of improving all of its business processes with artificial intelligence, but admits it is the steepest technology learning curve it has ever faced.

The telco’s chief executive Vicki Brady told investors at its February half-yearly results it was trying to become an “AI-fuelled organisation,” and is halfway through moves to apply AI to all of its key processes. Its group executive for product and technology Kim Krogh Andersen said this will be completed by 2025.