Telstra’s top technology executive says the company is halfway towards an ambitious plan of improving all of its business processes with artificial intelligence, but admits it is the steepest technology learning curve it has ever faced.
The telco’s chief executive Vicki Brady told investors at its February half-yearly results it was trying to become an “AI-fuelled organisation,” and is halfway through moves to apply AI to all of its key processes. Its group executive for product and technology Kim Krogh Andersen said this will be completed by 2025.
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Paul Smith edits the technology coverage and has been a leading writer on the sector for 20 years. He covers big tech, business use of tech, the fast-growing Australian tech industry and start-ups, telecommunications and national innovation policy. Connect with Paul on Twitter. Email Paul at psmith@afr.com
