CompaniesTelecommunicationsPrint articleTelstra, Optus call centre chaos as Manila locks downJames FernyhoughReporterMar 17, 2020 – 11.10amSaveLog in or Subscribe to save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? LoginTelstra and Optus have had to close most of their call centres in the Philippines, as Manila went into lockdown on Monday night to prevent the spread of COVID-19.Both telcos warned customers on Tuesday they would face longer wait times when calling help lines as a result of the Philippines government's decision. Both said call centres in Australia and India would remain open.Loading...James Fernyhough writes about telecommunications, insurance and financial services. He's based in the AFR's Melbourne office. Connect with James on Twitter. Email James at james.fernyhough@afr.com.auSaveLog in or Subscribe to save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? LoginLicense articleIntroducing your NewsfeedFollow the topics, people and companies that matter to you.Find out moreRead MoreTelecommunicationsCoronavirus pandemicTelstra CorporationOptusNBNLatest In TelecommunicationsFetching latest articlesMost Viewed In CompaniesThe Australian Financial Review MagazineAFR Magazine celebrates The Art of MovementLauren Sams‘We don’t want to die wondering’: Jo Horgan on Mecca’s biggest bet yetThis Brisbane restaurant deserves a Michelin starBOSS Financial ReviewGrant Hackett is now a CEO. But his diet is still heavy on proteinSally Patten and Lap PhanThis CEO thought he was healthy. Then he went for a checkHow the Macquarie CEO played a role in setting me up to lead MagellanLife & LeisureRum aged on a ship plus other distilled oddities for your drinks cabinetMax AllenThis electric Benz is better than any petrol-powered off-roaderWashington DC’s antidote to the Trump slumpRich ListWhy cashing out won’t be easy for Australia’s gambling billionairesPrimrose RiordanSpotlight’s new Anaconda will teach shoppers to fishPortelli hits fast lane on mooted LMCT+ sale, MacCap takes the wheel
