Telstra, Optus call centre chaos as Manila locks down
James FernyhoughReporter
Telstra and Optus have had to close most of their call centres in the Philippines, as Manila went into lockdown on Monday night to prevent the spread of COVID-19.
Both telcos warned customers on Tuesday they would face longer wait times when calling help lines as a result of the Philippines government's decision. Both said call centres in Australia and India would remain open.
Loading...
James Fernyhough writes about telecommunications, insurance and financial services. He's based in the AFR's Melbourne office. Connect with James on Twitter. Email James at james.fernyhough@afr.com.au
Subscribe to gift this article
Gift 5 articles to anyone you choose each month when you subscribe.
Subscribe nowAlready a subscriber?
Introducing your Newsfeed
Follow the topics, people and companies that matter to you.
Find out moreRead More
Latest In Telecommunications
Fetching latest articles