CompaniesTelecommunicationsPrint articleTelstra, Optus call centre chaos as Manila locks downJames FernyhoughReporterMar 17, 2020 – 11.10amSaveLog in or Subscribe to save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? LoginTelstra and Optus have had to close most of their call centres in the Philippines, as Manila went into lockdown on Monday night to prevent the spread of COVID-19.Both telcos warned customers on Tuesday they would face longer wait times when calling help lines as a result of the Philippines government's decision. Both said call centres in Australia and India would remain open.Loading...James Fernyhough writes about telecommunications, insurance and financial services. He's based in the AFR's Melbourne office. Connect with James on Twitter. Email James at james.fernyhough@afr.com.auSaveLog in or Subscribe to save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? LoginLicense articleIntroducing your NewsfeedFollow the topics, people and companies that matter to you.Find out moreRead MoreTelecommunicationsCoronavirus pandemicTelstra CorporationOptusNBNLatest In TelecommunicationsFetching latest articlesMost Viewed In CompaniesThe Australian Financial Review MagazineThe 25 new watches you need to know nowLuke Benedictus and Bani McSpeddenWhat OpenAI’s Sam Altman suggests you do to keep your jobThis Australian watch reseller is making its move on London and NYCBOSS Financial ReviewHow a divorce at the age of 36 turbocharged this leader’s careerSally Patten and Mandy CoolenThe 3 traits that stand out among this year’s BOSS Young ExecutivesHow this elite child gymnast leapt to the top of SportsbetLife & LeisureNothing is as good as the controls on these high-end headphonesJohn DavidsonHow a US lawyer and a Disney dancer created one of NZ’s top fine dinersWhy music festivals are the key to happinessRich ListCrypto billionaire invests millions to build Australia’s ChatGPT44 mins agoPaul SmithRich Lister Walker family donate millions to Sydney cancer centreChina provides reality check for Forrest’s green iron dream
