CompaniesTelecommunicationsPrint articleTelstra, Optus call centre chaos as Manila locks downJames FernyhoughReporterMar 17, 2020 – 11.10amSaveLog in or Subscribe to save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? LoginTelstra and Optus have had to close most of their call centres in the Philippines, as Manila went into lockdown on Monday night to prevent the spread of COVID-19.Both telcos warned customers on Tuesday they would face longer wait times when calling help lines as a result of the Philippines government's decision. Both said call centres in Australia and India would remain open.Loading...James Fernyhough writes about telecommunications, insurance and financial services. He's based in the AFR's Melbourne office. Connect with James on Twitter. Email James at james.fernyhough@afr.com.auSaveLog in or Subscribe to save articleShareCopy linkCopiedEmailLinkedInTwitterFacebookCopy linkCopiedShare via...Gift this articleSubscribe to gift this articleGift 5 articles to anyone you choose each month when you subscribe.Subscribe nowAlready a subscriber? LoginLicense articleIntroducing your NewsfeedFollow the topics, people and companies that matter to you.Find out moreRead MoreTelecommunicationsCoronavirus pandemicTelstra CorporationOptusNBNLatest In TelecommunicationsFetching latest articlesMost Viewed In CompaniesThe Australian Financial Review MagazineThe top whisky you can buy without going on a waiting listMax AllenThe luxury travel trend you probably haven’t consideredThe restaurant that’s turning back the clock (in the best way)BOSS Financial Review5 ways to stop AI from making you dumbRachael BoltonFrom stopping thieves in the GFC to running a $1b company, via The StarNew MP Mary Aldred urges business to help women into the LiberalsLife & LeisureBacchanalian jugs and eco-blankets to make your home cosyEugenie KellyThis is the gold you should buyExtreme hiking in the heart of Australia’s own AmazonRich ListAnnie Cannon-Brookes steps out on her ownYolanda RedrupLuxury home sales take off as Australians get richerPharmacy chain ‘underdog’ takes the fight to Chemist Warehouse
