It says a lot about a company’s culture when almost half its franchised clinics revolt over claims of gouging, unconscionable conduct and aggressive price discounting.
It says even more when both sides enter mediation that fails spectacularly, then descends into legal threats and the spectre of an international dispute.
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Adele Ferguson is a Gold Walkley Award winning investigative journalist. She reports and comments on companies, markets and the economy. Connect with Adele on Twitter. Email Adele at adele.ferguson@theage.com.au
