Challenger brands and nimble start-ups are using the big banks’ reduction in branch numbers as an opportunity to scale up and pinch unhappy clients.
The big four banks have closed more than 350 branches around Australia since the onset of the virus crisis last year.
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James Frost writes about banking, funds management and superannuation. Based in Melbourne, James has been reporting on specialist business and finance topics for 15 years. Connect with James on Twitter. Email James at james.frost@afr.com
