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Banks brace for AI-powered digital revolution

The sector must confront the twin challenges of dealing with their legacy systems and developing a tech-savvy workforce.

Michael Read

Australia’s banks are on the cusp of a digital revolution, driven by breakthroughs in artificial intelligence, quantum computing and evolving consumer demands.

The Australian Banking Association estimates 99 per cent of bank interactions now occur online. That means digital banking is no longer a competitive edge – it’s a necessity.

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Michael Read is the Financial Review's economics correspondent, reporting from the federal press gallery at Parliament House. He was previously an economist at the Reserve Bank of Australia and at UBS. Connect with Michael on Twitter. Email Michael at michael.read@afr.com

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    Original URL: https://www.afr.com/companies/financial-services/banks-brace-for-ai-powered-digital-revolution-20250310-p5lief